Frequently Asked Questions
Everything you need to know about shopping with Alter Bridge
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.
How do I return an item?
We offer a 30-day return policy for most items. To initiate a return, please visit our Returns Portal with your order number and email address to receive a prepaid shipping label.
Do you offer international shipping?
Currently, Alter Bridge ships to the United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, all products purchased through Alter Bridge come with a 1-year limited manufacturer's warranty against defects in materials and workmanship.